Refund policy

Harry Beans Return & Refund Policy

Coffee returns
We do not accept returns or exchanges of coffee for change of mind, taste preference, or selecting the wrong grind, including unopened coffee, except where required by applicable law. Please check your product and grind selection before placing your order.

Damaged, defective, or incorrect orders
If your coffee arrives damaged or defective, or you receive the wrong product, contact support@eggellc.com as soon as possible. Include your order number, a description of the issue, and photos of the product and packaging where relevant. We will review the issue and arrange an appropriate replacement or refund for confirmed order problems.

Missing orders
If your package has not arrived by its estimated delivery date, contact support@eggellc.com promptly so we can investigate with our fulfillment partner and carrier. Please include your order number and tracking information, if available. Missing-order remedies depend on the results of that review and your applicable legal rights.

Please report issues promptly
Our fulfillment partner requires damage, defect, and misprint claims within 30 days of receipt, and lost-in-transit claims within 30 days of the estimated delivery date. Please contact us promptly so we can submit the claim in time. These supplier claim windows do not limit rights you may have under applicable law.

Contact us before returning anything
Do not send coffee back without contacting us first. We will explain any next steps; a physical return may not be necessary.

Approved refunds
Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Your legal rights
Nothing in this policy excludes or limits any consumer rights or remedies that cannot be excluded under applicable law.

Questions? Email support@eggellc.com.